Services

Aftersales
services


The after sales service is an essential aspect for our customer’s satisfaction, especially when it concerns priority intervention- and emergency vehicles.
That’s why we give it a significant attention in our organization :


  • A customer service available from 8 am to 4.30 pm
  • Vehicle taken in charge within 24 to 48 hours (depending on the work to be done)
  • An efficient spare parts expedition service thanks to more than 10.000 references in stock
  • A technical team specialized in the failure diagnostic having a perfect knowledge of your vehicles
  • 3 mobile assistance vehicles making some repairs on customer’s site possible
  • Inspection before the end of the guarantee
  • A complete taking in charge of the repairs made by your local professionals
  • (during the time of guarantee and after approval of the quotation)

In case of technical incident,contact us at : serge.vervloesem@autographe.be or by phone : +32(10)47.65.81


Homologation


Since the entry into force of the European Framework Directive, Autographe has a certificate attesting compliance with good manufacturing practice (COP) Acknowledged by the main car manufacturers in Belgium, Autographe is consequently authorized to register a vehicle in “second phase” (individual or group homologation) and to deliver a new certificate of conformity without going through the official car inspection center.

Homologation


Since the entry into force of the European Framework Directive, Autographe has a certificate attesting compliance with good manufacturing practice (COP) Acknowledged by the main car manufacturers in Belgium, Autographe is consequently authorized to register a vehicle in “second phase” (individual or group homologation) and to deliver a new certificate of conformity without going through the official car inspection center.